Deejays Shoes use an express delivery service for all national and international orders so that we can ensure your order reaches you as soon as possible. To ensure your package gets to you we require a physical address.
We will send you tracking information when your order is dispatched so you will know where it is at all times.
Orders are subject to stock availability.
|New Zealand||1 - 3 working days||NZ$ 10.00 - Free on orders above NZ$199.95|
|Australia & Fiji||2 - 5 working days||NZ$ 25.00 - Free on orders above NZ$299.95|
|Rest of World**||3 - 10 working days||NZ$ 50.00 - Free on orders above NZ$299.95|
Delivery time is measured from the the date your order is dispatched and you receive your tracking information.
** Includes: USA, Canada, Mexico, India, United Kingdom, China, Singapore
There are a few countries that we sadly are unable to deliver to. If you are unsure about shipping to your destination, please contact us.
Online Returns Policy
Can I return my online order in store?
Online orders can be returned to any of our physical stores within 14 days of receiving delivery. Products must be in originals condition with all packaging and a proof of purchase. We will happily provide an exchange or issue a store credit.
Unfortunately refunds cannot be issued in physical stores. They will be processed between 2-3 working days of us receiving your order.
How do I return my online order?
Please courier items to:
Deejays Shoes Online Returns
7 Florence Avenue
Once your return has been received, a refund will be processed on to your original payment method.
Will my refund include courier charges?
Unfortunately we cannot refund courier charges unless the product is not as described or faulty.
Returns policy for purchases made from physical stores
For items purchased from our physical stores, we will exchange or issue a store credit if items are returned within 14 days of purchase, provided items are in original condition with all tags attached along with proof of purchase. Unfortunately, we do not provide refunds for items bought from physical stores.
Deejays Shoes abides by the consumer guarantees act for any faulty or damaged items.